FAQ

The Scoop

Frequently asked questions around who we are, how commissions work, shipping and more.

: We are simply a small 3D print and design shop that enjoys helping people get their things printed and ideas to reality. We're not a large company, we just lend a printer or two when we need to help. There is no intention of long queues, or being overwhelemed with orders. We understand our capacity and work within it.

Throughout every project, print, or design study it increases our knowledge, experience, and well roundness. In the midst of the learning and growth, we want to share the knowledge and experience through doing a print, as well as consulting with someone who may have their own ideas, or even printer. It is all for the enjoyment of making, printing, and discovery.
: We work with .STL, .3MF, and .OBJ files. If you have a design from MakerWorld or a similar platform, just send us the link. Please make sure your files are ready to go.
If we need to spend a considerable amount of time slicing/creating a .3mf file, we will need to charge additionally for this. We do our best to provide quick turnaround. However, when there are restraints or add-ons that require extra time, we will need to charge additionally for this.
: Our goal is to always provide a quick turnaround, however every order is unique and we will do our best to give you an accurate timeline, given the scope of the work.
We also need to consider the current queue of those ahead of you.
Typically, orders take 1-3 business days to complete. Once an order passes the quality control check, and is considered complete, we will notify you via email. We will then ship on the same day, or the following business day as soon as possible.
: We primarily print in PLA, PETG, and TPU. When neccesarry, we have ABS, ASA, PA, and PC. Please be advised we have less fun colors for the engineering materials since the primary goal here is strength, durability, and functionality. We have 100+ rolls in stock across a wide range of colors and finishes. Check out the colors page to get better familiarity of what is availabe!
: We use Bambulab Printers. We have an H2D, P1S, and A1 Mini. All printers are maintained, well taken care of, and regularly calibrated. You can learn more about our printers by reading about the lab.
: We do CAD work for select projects — our design knowledge is growing, but we are by no means experts, and we have no problem admitting that.
However, the beauty of trying to design something for someone builds the pathway to that expert title. With that said, we are open to discussion and seeing if we could make something work. Please provide as much knowledge/information as you can. If we think we can create something from it, and have the confidence to deisgn it, then we can make it happen!
Please be advised that design services are charged outside of 3D prints. Please visit the the lab page for more information on the tools we use. If you would like to consider having design work done, please visit the get a quote page to get started!
: Absolutely! We're located in the Lower East Side in Manhattan. We are a short walk from the Delancey/Essex subway station on the F/J/M/Z lines. When creating a quote, please select local pickup from the shipping options. When the order is ready, we will find a time that works for you.
: We ship Monday through Friday and use deeply discounted labels through the trusted Pirate Ship. Rates depend on size and weight — we'll include the shipping cost in your quote.

All packages are carefully packed and bubble wrapped to ensure safe delivery.

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